Privacy Policy

1. Introduction

Messhub ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Messhub mobile application, website (https://messhub.in), and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

a) Personal Information

• Name
• Mobile number
• Email address
• Delivery address

b) Account & Usage Information

• Login activity
• Meal preferences and subscription details
• App usage data and interaction logs

c) Payment Information

Messhub does not store your card or banking details. Payments are processed securely through authorized third-party payment gateways.

d) Device & Technical Information

• Device type, operating system, and app version
• IP address
• Crash logs and diagnostics

3. How We Use Your Information

• To create and manage your account
• To process orders and deliver meals
• To manage subscriptions, cancellations, and holds
• To send transactional notifications via SMS, email, or push notifications
• To improve app performance and user experience
• To comply with legal and regulatory requirements

4. Communication & Notifications

By registering with Messhub, you consent to receive service-related SMS, emails, and push notifications. Promotional communications may be opted out, but essential service messages are mandatory.

5. Data Sharing & Disclosure

We may share your information only under the following circumstances:

• With partner mess providers for order fulfillment
• With payment gateway and SMS service providers
• With analytics and cloud service providers
• When required by law or government authorities

We do not sell or rent your personal data to third parties.

6. Data Storage & Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage system is 100% secure.

7. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. User Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account (subject to legal obligations)
• Withdraw consent for promotional communications

Requests can be made by contacting us at the email address below.

9. Children's Privacy

Messhub does not knowingly collect personal information from individuals under the age of 18. If such information is discovered, it will be deleted promptly.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties.

11. Changes to This Privacy Policy

Messhub reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the Service constitutes acceptance of the updated policy.

12. Contact Information

Messhub
Website: https://messhub.in
Email: messhubindia@gmail.com
Phone: +91 87143 19125